Reference

What You Need to Know Before You Play

These legal terms set out the conditions under which sforzy operates and how your account, data, and transactions are handled. Access to our platform depends on your local law and the eligible regions we serve — confirm your eligibility before opening an account.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredPolicy applies to all regionsSubject to Bangladesh regulations
sforzy What You Need to Know Before You Play
DATA AND SECURITY

How We Handle Your Account and Data

Account security and data handling sit at the centre of how sforzy operates. Here is what we do on each front — not a general statement, but the actual practice behind your account.

Data Retention

We retain account data for as long as your account remains active and for a defined period after closure, in line with applicable record-keeping obligations for financial transactions.

Cookie Use

We use cookies to maintain your session state and to remember your wallet preferences — for example, whether you last deposited via bKash or Nagad — so you do not have to re-select on every visit.

Account Security

Your account is protected by password authentication and OTP verification on login. Any wallet withdrawal request triggers an identity check against your registered bKash, Nagad, or Rocket details.

Policy Change Requests

To request a correction to your stored account data, or to ask about account closure and data deletion, contact support by email with your account ID and the specific change you need.

LEGAL CONTACT

How to Reach Us About Policy Questions

If any clause on this page raises a question about your account, your rights, or your eligibility, reach out before taking further action. Our support team handles policy queries alongside general account help — use the channel that works for you.

Team online

Live Chat

Start a live chat session directly from your account dashboard. We aim to respond to policy queries within the same session during staffed hours.

Email Support

Send your legal or account query by email. Include your registered account name and the specific clause or transaction you are asking about so we can respond accurately.

Account Help Centre

Visit the Help section inside your account for policy documents, terms updates, and step-by-step guidance on wallet verification for bKash, Nagad, or Rocket.

Common Questions About Our Legal Terms

These are the questions we hear most often about our policy and account conditions. If your question is not covered here, contact our support team directly.

Access depends entirely on your local law and the eligible regions we serve. You are responsible for confirming whether online casino activity is permitted in your jurisdiction before opening an account.

A failed wallet verification triggers a manual review. Your funds are held until the account details match your registered profile. Contact support with your transaction reference to resolve it faster.

Yes. Email our support team with your account ID and request type. We will confirm what data we hold and provide it in line with applicable data access obligations.

Send an account closure request by email. State clearly whether you also want stored data deleted. We process closure requests after any pending withdrawals to your Rocket, Nagad, or bKash wallet are settled.

Cookies keep your session active and remember your wallet preference — bKash, Nagad, or Rocket — so your account loads in the state you left it. You can adjust cookie settings in your browser at any time.

Reach support via live chat or email with your account ID and a description of the issue. Reference the specific clause in question so our team can review it against your account record accurately.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.