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How sforzy Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a bKash, Nagad or Rocket deposit, or contact our support team.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device controlsYour right to access or delete data
sforzy How sforzy Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Your account security and data integrity sit at the centre of how sforzy is built. We apply SSL encryption to every data transfer — including payment confirmations from bKash, Nagad and Rocket. Account access requires OTP verification, and any change to your registered wallet details triggers a secondary confirmation step. Below is a breakdown of how we handle each area of your data.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand lobby navigation. You can turn off non-essential cookies from the Privacy Controls page in your account settings at any time.

Payment Data Retention

Transaction records linked to your bKash, Nagad or Rocket wallet are retained for the period required by financial compliance rules, then securely deleted. We do not store your mobile wallet PIN.

Account Security Steps

Every login triggers an OTP sent to your registered number. Changing your withdrawal wallet — for example switching from Nagad to Rocket — requires identity re-verification before the update is saved.

Data Access and Correction

You have the right to request a copy of the personal data we hold, correct inaccurate details, or ask for full account deletion. We aim to respond to verified requests within a reasonable timeframe.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request your data, correct an error or ask us to delete your account records, our privacy support team handles those requests directly. Reach out through any of the channels below and include your registered phone number or email address so we can match your request to the right account.

Team online

Email Privacy Request

Send your data access or deletion request to our privacy email address. Include your registered phone number so we can verify your account before we action anything.

Live Chat Support

Open the chat widget from your account dashboard and select the privacy topic. A support agent will confirm your identity and walk you through the request steps.

Account Settings Path

Log in, go to Account Settings, then Privacy Controls. From there you can review stored data, manage cookie preferences and submit a deletion request without contacting support.

Common Questions About Your Privacy on sforzy

These are the questions we hear most often from Bangladesh account holders about how their data is stored and what rights they have. If your question is not covered here, reach us through live chat or the privacy email channel.

We collect your name, email address, phone number and the payment method you register — bKash, Nagad or Rocket. Device and session data is also logged when you access the lobby.

No. Your payment records are stored securely and are only accessible to our internal compliance team for fraud prevention purposes. We do not share wallet transaction data with third parties.

Yes. Submit a data access request through Account Settings under Privacy Controls, or send an email to our privacy team with your registered phone number. We verify your identity before releasing any data.

Log in, go to Account Settings, select Privacy Controls and submit a deletion request. You can also contact live chat support to start the process. Some transaction records may be retained for compliance purposes.

We use session cookies for login and analytics cookies to understand how you navigate the lobby. Non-essential cookies can be turned off from the Privacy Controls page inside your account settings.

Your rights and obligations under this policy depend on your local law and the eligible regions where sforzy operates. We recommend checking local regulations before using the platform.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.