Reference

The Rules Behind Your sforzy Account

These terms are the agreement between you and sforzy when you open an account, deposit through bKash, Nagad or Rocket, or join a live table.

Account termsWallet rulesPayment clausesLocal law applies
sforzy The Rules Behind Your sforzy Account
HOW WE APPLY IT

How We Handle Your Data and Account

Terms only mean something if we tell you how they are enforced. Your login sits behind a one-time code sent to your registered number, so a password alone cannot open the wallet. Deposit records from bKash, Nagad and Rocket are kept against your account for reconciliation and dispute checks, and access to those records is limited to staff who need them to answer your query. When you ask us to correct or close something, we confirm in writing what changed.

Login verification

Each sign-in needs the one-time code sent to your mobile. If a code arrives when you did not request it, tell support immediately and we lock the wallet pending review.

Payment records

Deposit and cashout history from bKash, Nagad, Rocket, Upay and bank transfer is stored against your account so a disputed transaction can be traced and matched to the term that governed it.

Data retention

We keep account and transaction records for as long as the law requires, then remove them. You can ask what we hold about you and request a correction through support.

Cookies and sessions

Session cookies keep you signed in while you move between the lobby and your wallet. Clearing them signs you out, which is the safer choice on a shared phone.

ASK ABOUT TERMS

Where to Raise a Terms Question

If a clause reads unclear, don't guess — ask before you deposit again. Our Bangladesh support desk handles terms questions, wallet verification and account access issues through the channels below, and we reply in English so nothing gets lost in a translation. Have your registered mobile number ready; it is the fastest way for us to find your account and quote the exact clause you are asking about.

In-account chat Open the chat panel from your logged-in wallet and pick the account or terms topic. Messages land with our Bangladesh team, who can pull your account record while you wait.
Email support Write to our support address with your registered number and the clause in question. Attach a screenshot if a payment step failed. Replies come in English to the email you registered.
Wallet verification desk For name mismatches on bKash, Nagad or Rocket deposits and cashouts, the verification desk reviews your documents and confirms which term applies before releasing anything.

Questions About Your Agreement

The same handful of terms questions come up again and again, so we have answered them plainly below. If yours is not here, the support desk will quote you the clause that applies to your case.

Yes. Ask support to close it and withdraw any remaining balance first through your verified wallet. We confirm the closure in writing, and records are kept only as long as the law requires.

We contact you with the specific clause involved. Depending on the breach, we may suspend the wallet, reverse a transaction or close the account. You can respond and ask for a review before any final step.

They change when a payment rail or game catalogue shifts. The current text always sits on this page, and material changes are flagged in your account notice area so you see them before your next deposit.

Your own local law applies first, and access depends on the law where you live and the regions we are permitted to serve. Where a clause here conflicts with that, the local rule takes precedence.

Message support from your logged-in wallet with the detail that is wrong. For a name mismatch on Nagad or Rocket, you will be asked for a document that matches, and the record is updated once verified.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.